Source PLN -Bright
Bright PLN Batam supports the government's move to break the chain of distribution of COVID-19, while bright PLN Batam apologizes if it cannot carry out the recording of the kWh meter stand number of customer usage during this pandemic. As a solution, Bright PLN Batam is requesting customers to submit stand meter photo numbers through the website-based application (click www.plnbatam.com) provided by Bright PLN Batam (from 26 to 30 April 2020). However, if the customer cannot send a photo of the kWh meter stand number through the Wesbite application, the meter recording will use historical data of previous usage for the May 2020 bill, this policy is implemented so that the customer is comfortable, calm, hassle-free and not worried so there is no interaction with the officer.This program is valid until further appeal from the government related to COVID-19 status, especially in Batam.
"During this pandemic, we are striving for innovations to facilitate PLN Batam bright customers in enjoying electricity services at home, moreover we are encouraged by the government to move at home. One of the innovations with the Stand Meter Entry application, customers simply need to take a photo of the kWh meter stand number and enter the kWh meter stand number and send. This application is expected to be more effective during a pandemic situation like this, "said Denny Hendri Wijaya, Bright Batam Corporate Secretary of Batam.
"So customers will send the kWh meter stand number through the app on the Batam PLN bright website," Denny added
The following is a guide to sending customer kWh meter stand numbers through the PLN Batam bright website application: 1. Customers can open the PLN Batam website www.plnbatam.com via mobile phone 2. Select the Stand Entry menu 3. Enter the customer ID number, mobile number and unique code displayed 4. Photo kWh meter stand number then click CONTINUE then select YES if the customer is sure of the results of the photo 5. Finally enter the kWh meter stand number that has been photographed then click SUBMIT, until the DATA STORED text appears
Denny added, if the customer cannot send the kWh meter stand number, bright PLN Batam will use the historical usage of the customer in the previous period and if there are complaints or complaints regarding the discrepancy in recording the final stand of the kWh meter or account calculation, it will be calculated in the account the following month, so regular customers will not be harmed. Complaints can be directly submitted to the bright Batam PLN Contact Center 123 (0778-123).
bright PLN Batam ensures that the supply of electrical energy during the month of Ramadan until the Eid al-Fitr is sufficient and safe, and customers are encouraged to exercise control over the use of electrical energy.
For ease of payment of electricity bills, customers can make payments online via ATM, Internet Banking, SMS Banking or other Digital payment applications.
Not only payment, customers can also use PLN Batam's bright online services through the bright PLN Batam Contact Center 123 (0778-123) for billing information, new connections, power changes, temporary connections and customer complaints.
Denny Hendri Wijaya Corporate Secretary PT Batam National Electric Service Jl. Engku Putri No. 3 Batam. Tel: 0778 - 463150 ext 135 Fax: 0778 - 463143
For further information, please contact: Bright Batam Batam Contact Center 0778-123
Comments